Everything You Need to Know

Our walls are crafted with premium silk florals that photograph beautifully and hold up perfectly throughout your event.
Each wall is 8' x 8', the industry standard for a full, lush backdrop that looks stunning in photos.
Each wall is 8' wide x 8' tall and requires a few feet of depth for the frame and base. We recommend having a clear area of at least 8' x 4' to allow for proper setup and the best photo angles.
We offer neon sign rentals as an add-on (coming soon). At this time we do not accommodate customer-supplied signage.
To protect the integrity of the wall, we handle all add-ons ourselves. If you have something specific in mind, just let us know and we'll do our best to make it happen.

We recommend booking 4-6 weeks in advance to secure your preferred date and wall. That said, we'll always do our best to accommodate shorter timelines based on availability. Reach out and let's see what we can make happen!
Fill out our contact form and we'll confirm availability and send over everything you need to lock in your date.
Yes. Once your date is confirmed, we'll send over a rental agreement that outlines all the details so everything is clear and protected on both sides.
A 50% non-refundable deposit is required to reserve your date and wall. The remaining balance is due 10 days before your event.
We accept all major credit cards, Venmo, and Zelle.
Absolutely! Booking a second wall gets you 10% off. Mention it in your inquiry, and we'll build it into your quote.

Everything. The wall rental, up to 6 hours of rental time, delivery within 20 miles, setup, and breakdown. You don't lift a finger.
All rentals include up to 6 hours of rental time, which covers the duration of most events. Need a little more time? Add Extended Hours for an additional $75 per hour.
Extended Hours (+$75/hour), Outdoor Setup (+$75), Second Wall (10% off).
Yes, a delivery fee applies for locations beyond 20 miles. Contact us with your event location and we'll provide a custom quote.

We proudly serve San Jose, Los Gatos, Campbell, Saratoga, Palo Alto, Morgan Hill, Gilroy, and the greater Bay Area. For locations beyond 20 miles, contact us and we'd love to make it work.
Setup typically takes 30-45 minutes. We'll coordinate arrival time with you in advance.
Just a cleared space and access to the setup area ahead of your event. Our walls are freestanding, no walls, hooks, or special equipment needed.
We need reasonable access to your venue for load-in and breakdown. A quick heads up about parking restrictions or loading dock requirements ahead of time helps everything go smoothly.
We handle delivery, setup, and breakdown, but we don't remain on-site during your event. We'll coordinate arrival and pickup times with you directly so everything runs smoothly.
We coordinate pickup with you directly. Just let us know what time your event ends and we'll handle the rest.

Yes, with our Outdoor Setup add-on (+$75). Outdoor setups are suitable for covered or shaded areas only since direct sunlight can affect the integrity of the florals. We'll confirm setup conditions with you in advance. In the event of unsafe weather, we'll work with you to find the best solution, whether that's an indoor alternative or a reschedule.

The 50% deposit is non-refundable. Cancellations made more than 10 days before your event will not be charged the remaining balance. Cancellations within 10 days of your event are subject to the full invoice amount.
In the rare event we need to cancel due to an emergency or circumstances beyond our control, you'll receive a full refund of any payments made. We'll also do everything we can to help you find an alternative solution.
Yes! Rescheduling is available within 9 months of your original event date, based on availability. Please give us as much notice as possible and we'll do our best to make it work.

We ask that all guests treat the walls with care. In the event of damage beyond normal wear and tear, a repair or replacement fee will be assessed and billed after the event. Details are outlined in your rental agreement.
Yes, Jensen Luxury Event Rentals carries general liability insurance. A certificate of insurance is available upon request.

We love showcasing our walls in action! With your permission, we may share event photos on our website or social media. We'll always ask before posting and never share without your consent.
Absolutely, we love collaborating with planners and coordinators. Reach out directly at hello@jensenluxuryeventrentals.com, and we'll make the process seamless.
While we don't offer public showroom visits, our website photos capture each wall in full detail. Still have questions? Reach out and we're happy to send additional photos or videos.
Weddings, bridal showers, baby showers, quinceañeras, birthdays, corporate events, and everything in between. If you're celebrating, we're in.
Yes! Booking a second wall gets you 10% off. As we expand our collection, bundle discounts will be available. Inquire for current offers.

Reach out directly at hello@jensenluxuryeventrentals.com or fill in our contact form, and we'll get back to you within 24 - 48 hours.